Terms of Services

Chapter 1 General Rule Article 1 (Purpose) The purpose of this Agreement is to prescribe the terms and conditions of use, procedures, charges and other matters necessary for the use of the DS2.ai service (hereinafter referred to as the "service") provided by DS Lab Global (hereinafter referred to as "company"). Article 2 (Effectiveness and modification of Terms and Conditions) ① These terms and conditions shall be posted on the service website (DS2.ai) and shall be effective by entering into a service use contract between the customer who agrees to do so and the company in accordance with Article 5 of the terms and conditions. ② If the company deems it necessary, the terms and conditions may be changed, and all or part of the service may be changed or suspended as necessary due to the law, government orders, recommendations, court rulings, or changes in the company's policies. In such cases, the company shall notify the company by the method referred to in paragraph (1) of this Article 7 days before the date of application, and if the terms and conditions are changed unfavorably to the user, it shall be notified by a grace period of at least 30 days. ③ If the company announces the revised terms and conditions in accordance with the previous paragraph and clearly notifies the customer and the client fails to express his/her refusal, he/she shall be deemed to have agreed to the amended terms and conditions. ④ If the customer disagrees with the changed terms and conditions, the service use contract may be terminated. Article 3 (Off-Terms and Conditions) Matters not specified in these Terms and Conditions shall be governed by the relevant statutes and the provisions of separate terms and conditions, usage regulations, or detailed guidelines for use provided by the company. Article 4 (Definition of Terminology) The definitions of terms used in these Terms and Conditions are as follows: ① Customer: An individual or corporation that applies for the use of services to the company and enters into a contract for use with the company. 1. DS2.ai: Artificial intelligence (AI) development tools developed by the company that operate in cloud environments in such ways as structured data classification / natural language processing / image recognition / image labeling / image classification / data structured / data analysis. The company frequently announces improved performance and changed versions, and DS2.ai includes these improved versions. 2. Customer AI: Artificial intelligence through data classification/natural language processing/image recognition/image labeling/data structured/data analysis developed using customer data and services provided by DS2.ai as directed by the company 3. Customer data: Customer data collected for predictive analysis purposes through structured data, customer data entered into DS2.ai for customer AI development and testing ("Development data"), customer data entered after customer AI development ("Input data"), and output data ("Output data"). ② Services: The details of the services provided by the company are as follows. 1. AI Services: By enabling customers to use DS2.ai, customers can use customer data to build and improve learning data for AI development and develop/improve customer AI for their businesses in the cloud environment. * AI and ancillary services include: DS2 DATASET | CONNECTOR: A service that supports the refining process of data by providing connectivity, coupling, summarization, and preprocessing of data uploaded for AI generation. LABELING AI: A service that supports labeling of image data by providing labeling tools for image data processing and auto labeling capabilities based on deep learning. CLICK AI: A service that supports the use of artificial intelligence developed using structured and unstructured data uploaded directly by customers through API integration. Artificial intelligence developed through CLICK AI can be sold to other customers in API form by AI MARKET. SKYHUB AI: A service that supports the operation and management of servers so that customers can develop and train artificial intelligence in a variety of environments. QUICK START Service: A service that supports the use of AI algorithms that have already been developed in API form. CUSTOM AI Service: A service that provides consulting on building data for learning in order to develop customized artificial intelligence according to customer requests, and enables the call and use of the algorithm in API form. Artificial intelligence developed through CUSTOM AI services can be sold to other customers in API form by AI MARKET after obtaining approval from the company. 2. AI STUDIO: A service that allows customers to refine and process their own data and develop artificial intelligence (including DS2 DATASET, LABELING AI, CLICK AI and SKYHUB AI services). 3. AI MARKET: A service that allows users to purchase pre-made AI (QUICK START), customized AI (CUSTOM AI), or AI developed by DS2.ai in API form. A service that allows customers who developed artificial intelligence at DS2.ai sell the models to other customers who use AI MARKET service in API call form (sales fee will be incurred). 4. Auto Labeling (Image Labeling): A service that helps customers automatically recognize data that requires object recognition. 5. Auto Insight (Data Analysis): A function that provides an analysis of customer AI created. A service that helps to visually identify the factors that have had a major impact in the development of artificial intelligence and derive the necessary insights. 6. Auto processing (database delivery service): A service that imports external data through ds2.ai to provide data for customers to develop artificial intelligence without having to collect data directly. 7. Data preprocessing: A service that modifies unrefined data so that customers can develop customer data with AI before using AI services. 8. Cloud Services: Services that enable customers to store customer data in the cloud. 9. Consulting services: consulting services on data design, artificial intelligence efficiency, business improvement, etc. provided by the company to increase customer's utilization of AI services or artificial intelligence. 10. Relay services: Services that enable the company to create a platform through the service's homepage, etc., and to sell customer AI to third parties upon customer's request, enabling customers to generate revenue through customer AI 11. Additional services: Services other than AI services and relay services, which may be subject to separate or additional regulations pursuant to Article 3. ③ Third-party enterprise: Enterprise that provides external data or external APIs ④ External data: Data collected by specific external groups/companies (third-party companies) and provided through Auto processing by DS2.ai for customers who are unable to obtain data. ⑤ External artificial intelligence: Artificial intelligence serviced by third-party companies provided through AI MARKET. ⑥ A person in charge of payment of charges: A person who is responsible for primary payment of service fees provided under the terms and conditions. ⑦ email account: email account entered by the customer to identify the customer and use the customer's service. ⑧ Password: combination of letters and numbers set by the customer to protect the customer's information. ⑨ Spam mail: Unsolicited e-mail that is sent in bulk without the recipient's consent. ⑩ Prepaid service: A form of service in which a customer pays a fee and uses the service based on the fee paid. ⑪ Post-payment service: A form of paying a fee according to the amount of service used by the customer. Chapter 2 Service Use Agreement Article 5 (Construction of Contracts) ① A service use contract is made when a customer who wants to use the service fills out an application form or enters the required entry into the online form according to the subscription procedure on the service site (DS2.ai) and accepts the application. ② A service use contract is a non-exclusive license for DS2.ai (including improved and changed versions during the contract period) and exclusive license for Customer AI (Customer AI is available in the cloud environment, and no model files are provided for Customer AI). ③ The relay service is subject to a separate contract between the customer and the company, and important matters in the contract are as follows: 1. Contents of the company's services: registering and promoting the customer's AI on the platform, posting prices and conditions of use, signing a contract with the user on behalf of the customer, charging and collecting user fees. 2. Price determination and allocation of usage fee income: - Customers can determine the price of customer AI they want to sell to AI MARKET, and the company can charge 20% service fee of the price they set for sale. - The service fee does not include usage of free plans or free services. - The allocation of the usage fee revenue shall be at the ratio of 80:20 between the customer and the company, but the minimum sales fee is $0.02 (VAT not included) per API call, which may change later depending on the usage. ④ The company reserves all rights to DS2.ai, intellectual property rights, and the right to use the copyrights and intellectual property rights of third parties included in DS2.ai, and the Customer has a legitimate right to use DS2.ai under the Service User Agreement, and the company guarantees it. ⑤ The company reserves all rights, such as copyright and intellectual property rights, to customer AI calculated using DS2AI, and under the service use contract, the company has a legitimate right to grant customers exclusive rights to customer AI and guarantees it. ⑥ Customer has the right to use Customer data, including development data, and the company guarantees it. ⑦ The ownership of external data belongs to the relevant third party company, and the license belongs to both the company and the customer, and the company guarantees it. Customer AI created through this data is subject to the terms of paragraph 5. ⑧ When using external artificial intelligence, customer data is recorded in a third-party company, and the customer can be granted exclusive rights to use the output data, which the company guarantees. ⑨ If a customer wishes to apply for a patent for artificial intelligence developed using DS2.ai, he/she can proceed with the patent application through a joint patent application with the company. However, all expenses incurred in applying are borne by the customer. Article 6 (Application for Use) ① The company notifies the customer who wants to use the service and processes the application with the customer's consent. ② The customer shall submit the following documents directly to the company by fax or online methods recognized by the company: 1. Service application form (subscribed form) ③ If the customer applying for use is a minor, he/she shall apply for a contract with the parent or legal representative as the applicant for service use with the consent of the parent or legal representative. ④ Customers who apply using identity other than their own will be suspended from using the service and may be punished according to the relevant statutes. Article 7 (Approval of Application for Use) ① The company accepts the use of the service according to the order of receipt, unless there is a special reason for business or technology. ② After accepting the application for use, the company shall notify the customer of the following matters by phone, e-mail, etc. within 3 working days: 1. Expected service effective date 2. Matters concerning charges, etc. 3. Matters concerning the protection of customer rights, duties, etc. 4. Other matters deemed important or necessary for the use of services; ③ Notwithstanding paragraph (2) of this Article, the company may omit notification after the application is accepted and notify the customer of the completion of the service opening and the customer number. Article 8 (Restriction of Acceptance of Application for Use) ① The company may refuse to accept the application for use in any of the following cases: 1. When an application is not made by his/her real name or by using the name of another person; 2. When customer information is falsely entered 3. When overdue information is registered in credit information intensive institutions such as the Korea Federation of Banks; 4. When there is a possibility of harming statutes, public welfare, order, and good customs; 5. When fraudulent methods for services, such as exploiting malware and bugs or exploiting system vulnerabilities. 6. When he/she intends to use the service for fraudulent purposes; 7. When a minor applies for service without the consent of a parent or legal representative; 8. When an application for use has been previously rejected under these terms and conditions; unless re-approval has been obtained through the examination of the company; 9. When it is impracticable to accept due to other reasons attributable to customers who apply for use; ② The company may withhold acceptance of the application for use in any of the following cases: 1. In the event of a disability in the equipment caused by a natural disaster 2. When it is deemed difficult to maintain the overall quality of service of the company by providing services 3. If the customer is in arrears 4. When there is no room for facilities or technical difficulty in providing services 5. When there is a risk to the operation, business, or the company 6. When there is a possibility of infringement on the distribution, exhibition, or copyright of pornography or transfer materials 7. Reapplication or modification of the use of the service on the day the service is terminated or changed 8. When it is impracticable to accept the use due to other circumstances of the company ③ The company may withdraw the approval of the use if any reason under each subparagraph of paragraph (1) or (2) of this Article is found after the use contract is established. ④ If the company refuses, suspends, or withdraws consent under paragraphs (1), (2) and (3) of this Article, it shall immediately notify the contact information written by the customer applying for use. The company is not responsible for notification due to the unclear contact information of the customer who applied for the use, and the customer who applied for the use is obliged to check through the inquiry. Article 9 (Right to withdraw from the use of paid services) ① Customers who purchase paid services from the company can withdraw their subscription within 7 days of purchase. However, in any of the following cases, the customer's right to withdraw the subscription may be restricted: 1. When the company includes facts about paid services that cannot be withdrawn in its indications; 2. When the company provides temporary or partial use, etc.; 3. When the provision of paid services is initiated; ② You can withdraw subscription only through the phone number and email of the customer center inquiry posted at the bottom of the service page. Article 10 (Change of Contract) ① If any of the following causes occurs, the customer shall immediately notify the company by submitting an application for contract modification or information online: 1. Change of the name, name, address, or contact information of the customer and the person in charge of payment of charges; 2. Change customer information 3. Change of service details (contract type (plan of regular payment service, etc.), contract period, etc.) 4. Change the way you pay your bills ② In the case of automatic payment service, it is not possible to apply for additional use of the same or different plan within the service period, and only application for change to another plan is possible. The changed plan can be applied immediately or after the mandatory period of use expires when applying for the change. ③ When changing the contents of the service, the procedure shall be in accordance with the application process, and some of the application procedures may be omitted with the consent of the company. Article 11 (Renewal of Contracts) The company and the customer can agree to set a period for the service use contract, and if the customer does not express their intention to terminate the contract before the expiration date, the contract is considered to have been renewed on the same terms as the existing contract. Article 12 (Succession of Customer Status) Customers who wish to succeed to this service for reasons deemed necessary by inheritance, merger, division, transfer of operations, and other companies must apply to the company with a copy of the business license and related documents to prove their succession. Article 13 (Termination and Notification of Contracts) ① If a customer wants to terminate a contract, he or she must apply for the termination by fax, e-mail, etc. However, for automatic payment services, the contract will be terminated after the expiration date of the service usage period including the date of application for termination. Depending on the customer's request for termination, the company may request a termination document to verify the customer's request for termination before deleting the customer's information and materials from the system. ② The company may terminate the contract ex officio in the following cases: 1. When a customer uses the name of another person or attaches false documents; 2. When the customer refuses or interferes with the verification of the actual condition of use without justifiable grounds and conceals the penalty; 3. When the customer fails to resolve the grounds within one month from the date of commencement of suspension of use; 4. The customer has not requested the resumption of the service within one month of the expiration date of the suspension of the service. 5. If a customer infringes on the intellectual property rights of the company, other customers or third parties; 6. When a customer causes or intentionally interferes with the operation of the system 7. When a customer violates the client's obligations prescribed in these Terms and Conditions, such as Article 23; 8. When personal information, such as the user ID and confidential information of another person is improperly used; 9. Improper use, connection, copying, distribution, installation, etc. of a program provided as a service; 10. When information and data obtained using service information are reproduced, distributed, or commercially used without prior consent from the company; 11. When a customer violates relevant statutes, such as statutes related to telecommunications; 12. When the default of payment is not resolved within five days after the suspension of service due to the delinquency of the customer's service fee; 13. When a customer is restricted or suspended from use at least twice in the same year; 14. When any other customer violates these terms and conditions of use prescribed by the company; ③ If the company intends to terminate the contract pursuant to this section, it shall notify the customer of the termination 7 days prior to the customer's submission. If the customer fails to notify due to the customer's incorrect entry, the company shall post it between services (DS2.ai) for 14 days. ④ If the contract is terminated under paragraphs (1) and (2), access to DS2.ai and Customer AI will be discontinued, service accounts will be recovered, all resources allocated to the customer's system will be recovered, all customer data, customer information and data stored in the system will not be deleted. ⑤ If a customer does not state his/her opinion by three days prior to the notice under paragraph (3) of this Article, he/she shall not be deemed to have any objection to the termination. Chapter 3 Opening and using services; Article 14 (Opening of Services) ① The company shall open the service on the scheduled date of service opening under Article 7 (2), unless there is a special reason. If the service is not opened on the scheduled date of the service opening, the customer shall immediately be notified of the reason and the new scheduled date of the service opening in writing (email), SMS, etc. ② If a customer applying for use intends to postpone the opening of the service, he/she shall notify the company by two days before the scheduled opening date. ③ The company notifies the customer of the completion of the opening after allowing the customer to use the service normally. Article 15 (Use of Services) ① Customers can use the service from the time the company agrees after applying for the service. However, you can use the paid service after the payment is completed. In principle, service hours shall be 365 days a year and 24 hours a day, unless there is a special reason. ② In the service hours referred to in paragraph (1) of this Article, exceptions shall be made to the date or time when the company and the customer did not provide the service, and the date or time determined by the company as required for regular inspection. ③ The company will be exempted from all problems caused by errors caused by the customer's failure to comply with the service guide. Errors that can occur due to failure to follow the usage guide are as described below. 1. Uploading learning data out of form - Customers should refer to the User Guide to enter their learning data in a form that matches their form. 2. If there is no association between the learning data and the labeling data (the value you want to predict) - Artificial intelligence is not created if there is no association between data. (For example, if you put Korean electricity bills into the learning data and Colombian house prices into the labeling data, this results in an error because there is very little correlation.) 3. In the case of errors due to the large number or size or number - AI learning takes place on AWS (Amazon Web Services). There is a possibility that learning data is large compared to the capacity of the GPU server rented by Amazon Web Services, or that errors may occur due to the large number of learning data. * Constraints: Table-type classification (csv file): up to 2G / Image classification (zip), Object recognition (zip): up to 1G / GAN - up to 512MB. *Criteria within the constraints may change after consultation with the company. If you experience data-related errors, you can contact us through the service website or the solution internal inquiry. 4. Insufficient data to learn - AI learning requires sufficient amount of learning data. CLICK AI doesn't have a minimum size data limit, but the less associated it is, the greater the probability that AI learning won't fail. * Constraints: Classification in tabular form (csv file) - 100 lines of data or more / Image classification (zip), Object recognition (zip) - At least 100 image data / GAN - At least 100 image data ① In principle, the email account entered by the customer when signing up cannot be changed, and if the customer wants to change due to unavoidable reasons, the ID must be revoked and re-subscribed. ② The management and use of the e-mail account shall be the responsibility of the customer, and the customer shall also be responsible for all disadvantages caused by negligence in use or fraudulent use by a third party. Article 17 (Restrictions on the Use of Services and Suspension of Use) ① The company may restrict or suspend all or part of the service if it interferes with the service use due to a national emergency, failure of service facilities, heavy use of service, or failure of service providers. If you assign an API server to a particular customer in a cloud environment for service delivery, the capacity of the server may limit the customer's use of the service. ② The company may restrict or suspend all or part of the service use if the customer's service usage contents fall under one or more of the following subparagraphs, and may terminate the service use contract if the service is not improved afterwards: 1. If the customer fails to fulfill the customer's obligations under Article 23 2. When data that violate domestic law are provided or provided through chat counseling 3. When the company discloses or serves information that is contrary to the service operation policies announced on the service site to others; 4. When it is deemed difficult to maintain a service use contract due to the bankruptcy of a customer, application for rehabilitation, application for protection, seizure of a customer's major property, seizure, etc.; 5. If the customer infringes on the intellectual property rights of the company, other customers or third parties; 6. When there is a request for correction by an external institution, such as the Information and Communication Ethics Committee, or where an authoritative interpretation by the Election Commission is obtained in connection with illegal election campaigns; 7. When the information of another person's ID, password and corporation or individual is improperly used; 8. Serious disruptions to system operations or network security, intentional penetration and breach, attempting to modify, alter or distribute assets of other companies included in the service, or extract source code for assets of other companies included in the service, such as reverse design. 9. Resale, share, or distribute services or parts of them to a third party without the approval of the company (including access to or using the service or system), create customer AI that 'automatically develops artificial intelligence' without the approval of the company, etc. 10. When the customer is more than 30 days overdue from the date of payment; 11. When a customer resells, shares or distributes external data or parts thereof to third parties without the approval of the Company and its data providers; 12. When a customer violates other conditions of use prescribed by the company, including other relevant statutes and these terms and conditions; Article 18 (Restrictions on Use, Procedures for Suspension of Use, and Methods for Revocation) ① If the company intends to restrict or suspend the use pursuant to Article 17, it shall notify the customer or his/her agent by e-mail or telephone, etc. 24 hours prior to determining the reason, date, and period. However, this is not the case if it is deemed necessary to urgently restrict or suspend the use. ② A customer notified of a restriction or suspension of use under this Article (1) may file an objection if he/she has an objection, and the company may temporarily postpone the restriction or suspension of use until the period to verify the objection. ③ During the period of restriction or suspension of use, the company shall immediately lift the restriction of use and suspension of use if it is confirmed that the reason for restriction or suspension of use has been resolved, and notify the relevant customer. ④ In the event of service interruption due to suspension, the company may recover the service account (or system) assigned to the customer. The recovery of the service account is carried out arbitrarily three days after the suspension, so the customer cannot claim damages for the loss caused by the suspension. Article 19 (Tissue of Service Use) If the company is unable to provide services due to unavoidable reasons such as system improvement work, equipment expansion, regular inspection, facility management and operation, it can notify the customer in advance and cancel the service. Chapter 4 Service Maintenance and Fault Handling Article 20 (Maintenance and Maintenance of Server Entry Costs) ① The company is responsible for maintaining equipment such as servers that are essential to provide services to customers at all times to the appropriate level for customers to use. ② The customer must take all necessary measures (patch work, security measures, etc.) for system security. Article 21 (Security Emergency) ① In the event of a security-critical and urgent program defect, failure, or equivalent incident, the company may patch the relevant part of the customer collectively. ② If the security issue is critical and requires urgency, the company may change the customer's certification information urgently. ③ Before dealing with emergencies under paragraphs (1) and (2), the company shall notify the customer of the emergency situation through an announcement or e-mail. If the situation is urgent and it is difficult to notify it, the company should notify the customer through a notice or email even after the action is completed. Chapter 5 Obligations of Contracting Parties Article 22 (Company's Obligations) ① Unless there are special circumstances, the company shall allow customers to use the service within the desired date of service opening or the period specified in this Agreement, and shall be obliged to provide the service continuously and stably. However, if it is impossible to open on the desired date of opening, the customer will be notified by phone, email, mail, etc. before the desired date of opening. ② The company shall not divulge or distribute customer information acquired in connection with the provision of services under the Information and Communication Network Promotion, Information Protection, etc. Act to others without prior consent from the customer. However, this shall not apply to requests from related agencies for investigative purposes, requests from the Information and Communication Ethics Committee, or to credit information service providers or credit information concentration agency with the consent of customers. ③ The company takes sufficient measures to ensure that customer data is stored safely and does not divulge, distribute, or provide it to others without prior consent from the customer. ④ The company shall endeavor to provide the best convenience necessary for the procedures and contents of the contract with the customer, such as the conclusion of the contract, modification and termination of the contract. ⑤ The company shall immediately deal with the opinions or complaints raised by the customer if they are justified. However, if it is difficult to deal with it immediately, the customer should be notified of the reason and schedule by e-mail, bulletin board, phone, etc. Article 23 (Customer's Obligation) ① The customer shall comply with these terms and conditions and the relevant statutes, and shall not engage in any act that significantly interferes with the performance of the company's duties. ② The customer is obliged to pay the fees prescribed in this Agreement in partnership with the person in charge of payment on the designated date as a consideration for the use of the service. ③ The customer is responsible for all problems caused by delinquency of service usage charges. Unless caused by the negligence of the company or the reasons recognized by the company. ④ The customer must protect the customer's information from virus programs or external illegal intrusion through the account, etc. used by the customer. ⑤ If the contract details such as address, contact number, and business license number are changed, the customer shall notify the company immediately and the customer shall be responsible for any disadvantages caused by neglecting them. ⑥ Customers may proceed with the contents of their own will, such as the transfer of accounts or domains without the company's approval. However, if the customer fails to fulfill the obligations set forth in the terms and conditions, such as delinquency of installation costs and usage charges, or if the company takes out solutions and services provided by the company, the company must approve it. ⑦ Customer is solely responsible for the management and preservation of customer information and materials related to the service. To do this, customers must use their own encryption method of information and materials as needed, periodically back up their information and materials in separate independent repositories, and always apply other latest security patches or updates. ⑧ If a customer provides a separate service to another customer or a third party, any dispute over the separate service (for example, data files, document text, computer software, music, audio files, or other sounds, photos, videos, or other images) is the responsibility of the customer or the person from whom the information originated. ⑨ In the event of legal problems such as copyright, etc. regarding all data used by customers through the service, the company is not responsible. ⑩ When processing, managing, using, or accessing third party personal information using the service, the customer shall manage and protect the personal information in compliance with the relevant laws and regulations, and the company shall not be responsible for any consequences, losses, or damages not limited to such activities. ⑪ If a customer distributes or sends illegal software or spam mail to another customer or third party through the service, the company is not responsible for it, and the customer shall indemnify the company and avoid damage from obligations, losses, damages, lawsuits filed against the company. ⑫ Customer shall not publish or transmit data containing software viruses that interfere with or destroy the reliable operation of services, other computer code, files or programs. Chapter 6 Service Fees Article 24 (Type of usage charges) ① In connection with the use of the service, the customer shall pay the service fee in the form of paying the service fee (the "pre-paid service") and the service fee used according to the service usage (the "post-paid service"). Article 25 (How to Calculate Charges) ① The company calculates and charges user fees based on internal settlement standards. Customer will use one of the payment methods supported by the company to pay the company fees and charges for the DS2.ai as set out in the DS2.ai pricing policy. ② Unless otherwise expressly stated in the notice by the company, the fees and charges for the new functions of the service of DS2.ai shall be effective when the company publishes the changed fees and charges in the DS2.ai service price policy. ③ The prepaid service fee is calculated through consultation with the company. ④ The calculation of the service fee for late payment is based on the usage amount from the time the service is purchased to the end of the month. ⑤ The service fee during the suspension period shall be governed by Article 18 of this Agreement. ⑥ All usage fees are separate from VAT. ⑦ The company may set a limit on the transaction amount of customers using DS2.ai services by changing internal policies, external payment companies (PG companies, banks, credit card companies, etc.), and other related laws. If the customer wants to use the service beyond the limit, the service may not be available. ⑧ If the customer has paid for the prepaid service and has no history of using the service, customer can request a full refund within 7 days from the date of payment by canceling the payment, etc. The refund amount is the actual amount paid, excluding any additional credits paid at the time of payment. Credits recharged through prepayment are valid for 5 years from the date of payment, and credits not used within 5 years are automatically expired according to the <Commercial Act, Article 64 Extinction of Commercial Receivables>. ⑨ You can get a full refund within 7 days after paying for the prepaid service if there are no details of the use of the service. ⑩ Customers can receive a refund in the form of points that can be used within DS2.ai by deleting the results of their work using a postpaid service. However, if the results of the work using the postpaid service are confirmed to have been used in other services (export, artificial intelligence development, etc.) provided within DS2.ai, a refund or withdrawal of subscription is not possible. ⑪ Refunds are only available through the customer center inquiry number and e-mail posted at the bottom of the service page. Article 26 (Method of Payment of Charges) ① When using the service, the company charges by credit card or debit card, and the customer has to pay the fee by using a valid credit or debit card. ③ If the person in charge of the payment is a state agency, a local government, a foreign institution in Korea, or n organization recognized by the company, he/she may pay through a central payment (a lump sum paid by a senior institution or a main office, etc.) ③ If the customer deposits the usage fee in the name of another person, the customer is obliged to notify the company. The customer is responsible for any service interruption or disadvantage caused by notification of a deposit in the name of another person. Article 27 (Duty to Pay Usage Fees) ① When a person in charge of payment receives a request for payment, he/she shall pay the fee charged by the company by the date of payment designated by the company. ② In principle, the responsibility for the payment of the fee shall be borne by the customer who has signed the contract. Article 28 (Objection of Charges) ① The person responsible for payment may file a claim within 3 months from the billing date if there is an objection to the charge. ② The company shall notify the customer of the results of the processing within 10 business days of receiving the objection under paragraph (1) of this Article, and if it fails to process it within the period due to unavoidable reasons, the person in charge of the payment or the customer shall be notified. Article 29 (Reduction or Discount of Charges) ① The company may reduce or discount some of the initial expenses or usage fees for customers, resellers, etc. who have been negotiated separately, and in such cases, the method of application shall be determined by agreement between the company and the customer. ② Those eligible for rate reduction and discount shall notify the company if their eligibility changes. ③ If a person who does not meet the criteria for reduction or discount is found to have received a reduction or discount, the reduction or discount amount shall be recovered. ④ The company posts a reduction or discount policy on the website, and if it changes the policy, it notifies the subject in advance or announces it on the website. Article 30 (Collection of Arrears) ① If the person in charge of the payment fails to pay the fee, the company may give a peremptory notice as soon as the arrears occur. In this case, company can issue a reminder and re-assign the due date. ② The maximum payment referred to in paragraph (1) of this Article shall be made within six months from the date of initial payment, and if it is not, no delinquent payment shall be made. However, this does not apply to cases where the reason is a natural disaster, or cases where the customer, or person in charge of payment of charges is responsible. ③ If the person in charge of the payment of the charges fails to pay the charges, the company shall collect the amount equivalent to two-hundredths of the amount in arrears (on a monthly basis) based on the following day of the initial payment date. Article 31 (Collection of Exemption Charges) The company shall collect twice the amount of the fee that is exempted if the person in charge of the payment of the fee has been exempted in violation of the relevant statutes or terms and conditions. Article 32 (Return of Charges) ① If the customer withdraws the subscription pursuant to Article 9, the company will refund the fee within 3 working days. ② If the person in charge of charge overpaid or mispaid the fee, the company shall return it or settle it from the next charge. ③ The company shall deduct and refund the overpaid charge to the person in charge in pursuant to paagraph (1) of this Article. Chapter 7 Compensation for damages Article 33 (Scope of Damage Compensation) ① The company shall compensate for damages under paragraph (2) of this Article only if the customer fails to achieve the monthly availability (defined below) section due to the company's responsible reasons or if the customer suffers damage due to the failure. ② Faulty period: Measure the time from when a customer notifies the company of a failure to when the company learns of the failure before the customer's notice until the failure is completed (if the customer's additional action is delayed, the extension time is not included in the failure time. ③ Criteria for calculating damages: If the monthly availability rate of the DS2.ai service is not met, the company shall issue points that can be used within the DS2.ai service according to these terms and conditions. Monthly rate of availability (%)=100* [1 – {sum of the number of minutes of failure to use the service due to a failure caused by the company's attributable reasons / month (minutes)}] Criteria for calculating damages: Compensation for damages based on the average monthly claim rate for the last three months (less than three months apply to the relevant period) of the relevant customer; 1. Unless otherwise determined by a separate contract between the company and the customer, the Customer's only remedy for the performance and availability of the Services arising from the company's attributable reasons is to obtain service points under the terms and conditions of these Terms. 2. Service points will be calculated and issued as prescribed above (in increments of 1 cent). Issued service points may be applied to all services used by the customer under that account, except in extenuating circumstances, but may not be transferred or applied to any other account other than that account. 3. If a service failure is caused by a cloud service provider (AWS, CGP, AZURE, etc.) who has contracted with the company for the service, the amount of damages calculated according to the cloud service provider's compensation policy will be applied. ④ The company does not compensate customers for damages if the service is impaired by any of the following: 1. In the event of a service failure due to faulty devices, equipment, lines, etc. purchased directly by the customer 2. In the event of an inevitable state of emergency, national or local accident, power outage, network failure, etc.; 3. In the event of a failure or the loss of customer information or data due to attributable reasons from the customer or a third party; 4. In the event of an inevitable reason due to the nature of telecommunication services; 5. When the service is suspended to prevent the spread of accidents in the customer's information system; 6. In the event of a service failure caused by a service provided by another carrier; 7. When a service inspection is inevitable or a regular inspection is required and notified in advance; 8. When an infringement accident occurs due to neglecting security management in the system of users who use the service; 9. In the case of service interruption to prevent the spread of accidents in the system of users using the service; 10. When a service failure, etc. occurs due to an external illegal intrusion, even though the company has taken protective measures under relevant statutes; 11. In the case of service interruption to prevent the spread of accidents in users' information systems; 12. When services provided free of charge to users are used; 13. In the event that a failure occurs due to the customer's misinput, terms of use, guidance, etc. violating, exceeding the limit or capacity specified by the company; 14. If a customer experiences a failure while using services overdue on charges or beta testing, trial use, etc.; 15. In cases where the acts of the company are not subject to any other acts (including non-compliance) and correspond to the above; ⑤ The company's liability for compensation for service failures, suspension, etc. is limited to damages under paragraph (2) of this Article, and there is no liability for compensation for the additional cost incurred by the customer or loss of expected profits. ⑥ The use and adoption of output data obtained using customer AI is the judgment of the customer, and the company does not guarantee any output data. The customer cannot claim damages to the company for any reason related to the use of the output data. Article 34 (Claim for Damages) ① When a customer claims damages to the company, the customer must submit a written claim stating the reason for the claim, the amount of the claim, and the basis for calculation to the company. ② The claim for damages referred to in paragraph (1) of this Article shall expire if the claim is not exercised within six months from the date the damage occurs. Article 35 (Claim for Damages to Customers) ① The customer agrees to indemnify and defend the company, its affiliates, its employees, its partners, and licensees in the event of a dispute due to the following reasons, and to prevent them from being harmed: 1. When a customer violates the terms and conditions or applicable laws and regulations; 2. Actions taken by the company to investigate suspected violations of the terms and conditions or to determine that a violation of the terms and conditions has occurred; ② If a customer compensates the company for damages, the company shall claim legal expenses, and damages arising from the above-mentioned claims to be included in the compensation. Article 36 (Special Note) ① If a special agreement is required for a service not included in these terms and conditions, the company and its customers may provide and use the service by signing and sealing a separate individual use contract. ② In the event of a dispute between the company and the customer regarding the use of these terms and services, the company and the customer shall endeavor to resolve the dispute through mutual agreement. [Attachment] Article 1 (Enforcement Date) (1) This Agreement shall enter into force on June 20, 2021.